Resolved -
This incident has been resolved with no additional issues reported after monitoring.
Oct 21, 09:18 EDT
Monitoring -
A fix has been implemented and we are currently monitoring any other potential issues.
Oct 21, 08:37 EDT
Update -
We are continuing to investigate this issue.
Oct 21, 08:30 EDT
Investigating -
We are aware of the issue within the Agent Assist application which is causing a “Cannot connect to server” to be displayed. We are actively working to resolve this issue as fast as possible.
Oct 21, 08:29 EDT